As homeowners’ association (HOA) board members, it’s important to create convenient ways for residents to provide constructive feedback about the state of the association, amenities, plans for the future, and more. Showing that you care and value their opinions promotes transparency, fosters a collaborative spirit, and strengthens bonds within the community.

However, encouraging homeowner feedback does more than allow homeowners to share their thoughts. Knowing how they feel also plays a crucial role in helping the board understand and meet the needs of the association.

For decades, Associa has worked with tens of thousands of communities to build trust and effective communication between homeowners and HOA leadership. To collect member feedback, consider doing these six things: 

1. Send a Survey

2. Schedule a Community Forum

3. Host a Town Hall

4. Create an Open-Door Policy

5. Implement a Suggestion Box

6. Monitor Community Social Platforms

Download our ebook to learn how to put these methods into practice and use them to guide your board’s decision-making process.